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Help Centre

Returns

Can I cancel my order before delivery?

It is possible to cancel orders before delivery has taken place, provided the goods have not been dispatched. Unfortunately after this time it is not possible to cancel in advance, as goods will already have been dispatched from the warehouse.

Please contact us by email [email protected] or by telephone 01279 933019 so that we can advise you on the status of your goods prior to cancellation.

If you have ordered as a business and want to cancel after items have already been dispatched, a £15 administration charge will apply. If you are cancelling to order a different product this charge will not apply. For consumers a administration fee will not apply and your statutory rights are not affected.

What is your returns policy?

Our returns policy differs for business and consumer (residential) purchases.

Please visit our Returns and Refunds page for more information.

How do I return an item?

To return your order

Please let us know as soon as possible (within 14 calendar days) after the delivery date on 0800 0288010 or via email [email protected].

You will be given an address and returns number (where applicable) to send the goods back - any postage or shipping fees applicable will be at your own cost.

Please note: goods are manufactured all over the UK and all returns must be sent to the correct warehouse - please therefore do not return items until you have checked the returns address with our sales team. Any goods sent to the registered office address will be returned to sender which will incur further fees.

Our Returns Form

A copy of our Returns Form can be downloaded here to accompany your returned goods.

The product must be returned to the manufacturer unused, as new and in undamaged condition. We advise you to return goods in their original product packaging with all shrink wrapping and banding around the pallet or crate still intact in order to protect them in transit.

Following return and inspection your refund will be processed.

Returns for Business Customers

Refunds may be subject to a 25% restocking fee and collection costs (if applicable), with the exception being returns for defective goods.

Please see our Returns and Refunds Policy for more information.

How long will my refund take to process?

We aim to process refunds where eligible as soon as possible, up to a maximum of 30 days after giving notice of your cancellation.

We will usually refund any money received to the original payment method when placing the order.

Need an update on your refund?

Please contact our Accounts team at [email protected] or via telephone on 01279 775942, stating your order number - the team will be able to advise you on the status of your return and when your refund is likely to be issued.

Will you refund my postage costs for returning goods?

Unfortunately, we are only able to refund postage costs in the event that the product has proven to be faulty. We will deduct any applicable postage costs at the point of refund processing.

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