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Help Centre


Can I cancel my order before delivery?

Yes, as long as the goods have not been dispatched. Please contact us by email or by telephone 01279 933019 so that we can update you on whether it has been dispatched or not. If you have ordered as a business then there will only be a £15 administration charge. If you are cancelling to order a different product this charge will not apply. For consumers the administration fee will not apply and your statutory rights are not affected.

Can I return my products?

In the rare event of you wishing to return your goods please view our Returns and Refunds Policy.

How do I return an item?

Please call us as soon as possible or within 14 calendar days after the day of delivery on 0800 0288010 or email to confirm you wish to return your goods.

Goods are manufactured all over the UK, it is important to return them to the correct address(es). Please contact the sales team on 0800 0288010 for correct address(es). Please note that any goods sent to the registered office address will be returned to sender.

You will be given an address and returns number (where applicable) to send the goods back - this will be at your own cost.

A Returns Form can be download here. Please also see our Returns and Refunds Policy.

The product must be returned to us unused, as new and in undamaged condition. We advise you to return goods in their original product packaging with all shrink wrapping and banding around the pallet or crate still intact in order to protect them in transit to us. In addition returns or cancellations will not be accepted if the product(s) have been altered by applying chemicals or paints to the surfaces other than those provided by or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.

Following return and inspection your refund will be processed.

Where you are dealing with us as a business, refunds may be subject to a 25% restocking fee, save in case where goods are defective and any collection costs (if applicable). Please also see our Returns and Refunds Policy.

I've returned my item, how long will my refund take to process?

When you return a product to us:

(a) because you have cancelled the contract between us within the 14 calendar day cooling-off period (see clause 4.1 in our Terms and Conditions (Link to Ts&Cs), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you have notified us in accordance with paragraph 19 of our Terms and Conditions(Link to Ts&Cs) that you do not agree to any change in these Terms and Conditions or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

How can I check the status of my return / refund?

Please email or telephone 01279 775942, stating your order number.

Will I be refunded postage costs incurred in returning an item?

Only in the event that the product has proven to be faulty.

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