These terms and conditions apply to our installation services. They should be read in conjunction with our Terms and Conditions of Business which will also apply to these services. The two documents should be interpreted in such a manner as to not contradict each other in so far as is possible but, in the event of genuine conflict, this document shall prevail. By placing your order with us you accept our terms and conditions to the exclusion of all other terms and conditions including any you may submit. We prohibit supplying any of our products or supplying any of our services on contrary terms (unless explicitly confirmed by us in writing).
In this agreement, where we refer to “the customer” we refer to you, the person or business placing an order. Any reference to “our” or “us” refers to Barriers Direct, a trading name of J9 Limited, whose registered address is Unit of 18, New Horizon Business Centre, Barrows Rd, Harlow CM19 5FN(Company registration number 03452292)
Our installation team will seek to contact the customer within 2 working days of receiving an order to confirm the details of the product ordered and discuss the location for installation.
We will work with the customer to refine the specification of the product. However, it remains the customer’s responsibility to ensure that the product ordered will fulfil their requirements and be appropriate for their site. We do not accept any liability arising from a product being unsuitable save insofar as such unsuitability has arisen directly and provably from inaccuracies in product information supplied by us.
We will attempt to arrange a convenient installation date within 10 working days of the expected delivery date of the product. Installations are normally carried out Monday to Friday (excluding Bank Holidays) between 8am and 5pm. We may be able to accommodate requests for installation outside these hours. However, a surcharge may apply.
Whilst we endeavour to meet the timescales indicated above this may, on occasion, not be possible due to workload and we will not accept any liability as a result of delay. Time is not of the essence in this agreement.
Following the initial conversation, the customer may be required to complete a Confirmation of Site Conditions form. If this is required, it must be returned at least 10 working days prior to installation along with photographs of their site including any foundations, ducting or cabling which may be required to be in place ready for the installation.
By submitting the Confirmation of Site Conditions Form the customer is confirming the accuracy of the information contained within and undertaking to comply with any requirements outlined in the Confirmation of Site Conditions Form. Once this is received and has been checked by the installer, the installation date will be confirmed. Failure to supply either the Confirmation of Site Conditions Form or any further or additional information we require will result in the installation being postponed.
Products will be delivered to the delivery address specified on the order and will not arrive with the installer unless specifically arranged otherwise. It is the customer’s responsibility to arrange for safe storage of the product from time of delivery until the day of installation and to make the product available to the installer at the installation location. We will not accept any liability for damage to the product between delivery and installation.
The product should be checked upon receipt and any damage, missing parts or other faults reported to us within 48 hours by the customer in line with our general terms and conditions.
If a product has not been received 2 days prior to installation, the customer should contact the installation team to rearrange installation.
It is the customer’s responsibility to ensure that the product ordered is suitable for the purpose intended and meets their requirements. This includes the type of product, the dimensions, colour and all other aspects of the product. If a product needs to be cancelled before delivery or returned after delivery our general terms and conditions will apply.
The customer must ensure that the proposed location for the product to be installed has been prepared appropriately for installation to be carried out. The customer must also ensure that any legal or regulatory requirements which may be in force at the time of installation are complied with.
Unless otherwise specifically stated on our quotation, all installation fees are based on a single visit. If subsequent visits are required, additional fees may be chargeable at our sole discretion.
It is the customer’s responsibility to ensure a named point of contact is available at the installation location throughout the installation works. This person should be fully informed of all works to be carried out, authorised to make decisions on any matters which may arise during installation and able to sign off that the installation work has been completed.
Our installers must be given free, unobstructed and safe access to the installation area. The customer must ensure this is facilitated, that all necessary permissions have been secured for the works to be carried out and that the installers are able to carry out their work without any harassment, intimidation or threat. Please note that failure to comply with any of these requirements will result in the installation being aborted and all costs of the installation will remain due and payable by the customer.
The customer should also ensure the installation team have a suitable place to park their vehicles within 100m of the installation site.
If a product is to be fitted to a concrete surface provided by the customer, the concrete should be dry, of sufficient depth and robustness and sufficiently cured to enable installation and conform to the specification relevant to the product being installed and any legal or regulatory requirements which may be in force at the time of installation.
Our installers will bring with them any tools or equipment required to carry out the installation and dispose of any waste material created as a result of their work.
If installation necessitates breaking ground, the installer will survey the site on the day of installation including use of a cable avoidance tool but this does not remove the customers duty to take responsibility for the area of the proposed location being suitable.
Risk Assessment and Method Statement (RAMS) documentation can be produced upon request from the customer provided such request is made in sufficient time prior to the date of installation to enable us to provide the same.
Please note we provide risk assessments for the installation works only. All products will be installed with reference to manufacturer recommendations and specifications and to information provided by the customer, however it remains the customer’s responsibility to carry out an assessment of any risks on site which may arise from the presence or operation of the product and to take steps to mitigate these risks. Where we have installed safety devices, these are based on the information we have available and do not remove the obligation for the customer who must carry out their own risk assessment. Our installer will demonstrate the operation of any product with moving parts to the contact on site and it is the customer’s responsibility to pass this training on to any other users.
Any induction requirements which may be in place for the installation site should be communicated to us prior to the date of installation. If extensive induction, or a medical assessment is required, additional fees may apply. If inductions must be carried out on a day other than the date of installation, additional fees will apply.
Whilst we will endeavour to send our installers on the date scheduled, there may be occasions when due to delay in manufacture or delivery of the product, adverse weather conditions, installer illness or other circumstances which are unforeseen or beyond our reasonable control it becomes necessary for us to postpone or cancel installation or any part thereof. We do not accept any liability for any costs, losses or damages in whatever form incurred by the customer as a result of any such cancellation or postponement and reserve the right to seek payment for delivered products, such payment to include the costs of the delivered product and the costs of delivery.
Once an order is placed, we will contact the customer to confirm the full detail of the product specification. For some products this may include asking the customer to approve a CAD drawing of the product. Manufacture will not begin until written acceptance of product specification has been received by us. Any delay in receiving this written confirmation may result in the delivery and installation being delayed.
Please note that products of this nature are Made to Order to custom specifications and as such will not be refunded under any circumstances once manufacture has commenced.
Unless we specifically include in our quotation, our installation service does NOT include any civil works, including (but not limited to): excavation, concreting, ducting, cabling or installing a mains power supply. These works remain the responsibility of the customer and must be completed to the specification relevant to the product being installed and any legal or regulatory requirements which may be in force at the time of installation.
If it is necessary to cancel or postpone an installation, the customer should provide as much notice of this as possible.
If an installation is cancelled with less than 5 working days’ notice, a fee of up to 75% of the installation cost may be chargeable at our sole discretion.
If an installation is cancelled on the day or must be aborted for whatever reason, 100% of the installation cost will be chargeable and an additional installation fee at standard rate must be paid before the install will be rescheduled.
If installation is delayed and additional time is required on the day in order to complete the work, this will be chargeable at an hourly rate as may be determined by us. Any such charges will be communicated to the customer before they are incurred.
Last Update April 2023