Christmas and New Year Delivery Information
Open 24/7 online - deliveries finish on 18th Dec 2019; dispatches will start again on 3rd Jan 2020
These terms and conditions apply to our installation services. In addition, our general terms and conditions of business will apply to these services.
Our fitting teams are fully insured and experienced professionals. By using them you will help to ensure that your barrier post or bollard is correctly installed so that it performs as it should do. Our professional teams will also assist with the reinstatement of the surface after installation.
One of our teams will call you within 2 working days of receiving your order to arrange a date for installation of the product. They will endeavour to arrange this within 10 working days of the expected receipt of the product, depending on current workload. However, this timescale is not always possible.
Please note that installations are normally carried out on Monday to Friday between 8am and 5pm. If installation is required outside these hours and we can accommodate it, then there may be a small additional surcharge.
(Normal hour work rate per operative = £30 per hour ex VAT 8.00 am to 5.00 pm Monday to Friday Outside these Hours Monday to Friday Premium Rate = £45.00 per hour ex VAT Saturdays = £45.00 per Hour ex VAT Sundays and Bank Holidays = £60.00 per hour ex VAT)
On the day of fitting the teams will arrive with all the tools required for installation, including generator and water supply. They will also take away waste materials.
On the day the site will be surveyed by the installation team using a cable avoidance tool, which helps to detect and avoid any underground services.
In the rare event that the site survey establishes that the intended site is unsuitable and /or has not been properly prepared for the installation, and an alternative part of the site cannot be used or agreed on, then a refund of the original Installation fee minus an attendance fee of £60.00 plus VAT will be arranged. This fee will also apply in the event that cases where the site is innaccesible.
If the product is a stock item, then it can be returned under our normal terms and conditions of business. You should remember that made/built to order goods cannot be returned. Therefore, in the case of goods made to order, it is particularly important that you are confident that the site you have chosen is suitable for the product. Our installation team will of course ask relevant questions when they call to arrange the appointment to help avoid any issues on the day.