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Help Centre

Information about Delivery

Can I collect my order?

In some instances it may be possible to collect your order directly from the manufacturer, however this cannot be guaranteed.

Please do get in touch with us if you are interested in arranging a collection and one of the team would be happy to advise if this is possible.

How long does delivery take?

We offer a standard delivery service free of charge within Great Britain on most of our products. We aim to get most items to you between 3 and 5 working days, unless otherwise stipulated. Please note, some products such as made to order goods and bulk orders may take additional time to be dispatched - see product page for more information.

Delivery usually takes place any time between 09:00 and 17:00 on the date of delivery - please ensure someone is in to take safe receipt of your order.

Express Delivery

We offer an express delivery service on certain products - see individual product details for more information. This service may also apply to other products, on request. For more information please call our sales team on 01279 933019. Please note: all express delivery orders must be placed before 12pm the day before to ensure a timely delivery.

*On occasion, certain products may require a separate delivery charge, for example if they are particularly heavy or require additional lifting equipment. This delivery cost, if applicable, will be agreed with you before completion of the order and dispatch. The Highlands, Islands of Scotland and other remote locations may on occasion take longer to deliver than the published anticipated delivery date.

Don’t forget you can Track My Order here.

How will my products be delivered?

Most of our products are delivered by transit van or lorry. Larger items or bulk orders may arrive on a pallet and/or may require a forklift or additional people to help unload.

If you have access problems we should be aware of, please complete the information in the Delivery Requirements field when you place your order to help ensure a smooth delivery.

Don’t forget you can log in via Track My Order and head to ‘Edit Delivery Details’ to insert additional information you think will help ensure delivery goes as smoothly as possible.

How do I track my order?

You can track your order online using our handy Track My Order tool.

From here, you will also be able to:

View or download your order
Change your delivery contact details (conditions apply)
Amend or cancel your order (pre-dispatch only, restrictions may apply)
Request a proof of delivery (post-dispatch only)
Request related documentation

Do you deliver outside of Great Britain?

Unfortunately we are unable to deliver outside of Great Britain at this time. We can deliver to ports, however you will need to arrange any necessary onward travel from here.

Is free delivery really free?

The vast majority of our products can be delivered for free to all postcodes in Great Britain.

On occasion, certain products may require a separate delivery charge, for example if they are particularly heavy or require additional lifting equipment. This delivery cost, if applicable, will be agreed with you before completion of the order and dispatch.

We endeavour to keep these costs to a minimum on your behalf, but are ultimately in the hands of the couriers.

The Highlands and Islands of Scotland and other remote locations may on occasion take longer to deliver to that the published anticipated delivery date.

Where is my order?

In the unusual event that your order has not been delivered within the expected lead-time, please visit Track My Order to check your order status.

Alternatively, contact us by email [email protected] or by telephone 01279 933019 and a member of our team will be happy to help you.

What happens if delivery is attempted when I am not in?

If no one is available to take receipt of your order, the courier will leave a card for you to contact them to arrange a suitable alternative delivery date. Alternatively if you have specified a safe space to leave your goods, the courier will leave them where requested.

If we continue having trouble not being able to deliver, you may be liable for a redelivery charge.

Need to request a Proof of Delivery? You can do this by logging onto the Track My Order page and clicking the ‘Request Proof of Delivery’ option.

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