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Help Centre

Useful Information for first time Visitors

What happens after I submit my order?

For BACs, credit card and Paypal payments:

As soon as your order has been processed, you will receive an email confirmation containing the details of your order, plus a VAT invoice. If you notice anything in the order confirmation that isn’t how you expected it, contact us right away, so we can make it right.

Track the status of your order online here.

Paying by cheque or pro-forma? You’ll receive an email confirmation, and your order will be dispatched once payment has been received.

Company Credit Accounts and Public Sector:

We offer 30 day payment terms on company credit accounts as well as instant credits for public sector organisations, including state schools, Government departments and the NHS. Placing your order with us is quick and simple as your order is processed straight away.

Interested in becoming a credit account holder? Click here to apply for credit.

Does Barriers Direct hold industry-recognised accreditations?

Barriers Direct is proud to be an ISO 9001:2015 certified company. Since 1997 we’ve held firm on our commitment to delivering great products, fast efficient service and high customer satisfaction.

We also hold a gold membership with Constructionline, the UK’s leading procurement and supply chain management scheme.

With years of expertise in installing safety and security equipment, our proficient installation team is well-versed in fitting specialised driveway gates, automatic gates, and cantilever sliding gates. Our GateSafe® and SafeContractor™ accredited fitters, who are also members of the DHF, undergo comprehensive training to ensure that the assembly of your security and safety products aligns with industry standards and regulations. This guarantees that your installation is not only secure but also complies with relevant safety guidelines.

Find out more about our installation service here.

Many of the high quality products we sell also come with industry recognised accreditations, including PAS 68 crashed rated bollards and Sold Secure approved security products.

What is your privacy policy?

We are fully committed to protecting and respecting your privacy.

Please view our Privacy Policy for full details on how and why we collect, store, use and share your personal data.

How do you manage cookies?

The Barriers Direct website uses a number of cookies to enhance the user experience for visitors. You can choose to accept or decline the use of cookies by modifying the appropriate settings on our Cookie Policy page, or on the pop up when visiting our site.

We are currently operating an “implied consent” policy which means that you are deemed to consent to our use of cookies when you place an order with us. Please view our Privacy Policy for full details.

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