For BACs, credit card and Paypal payments: As soon as your order has been processed, you will receive an email confirmation containing the details of your order, plus a VAT invoice. If you notice anything in the order confirmation that isn’t how you expected it, contact us right away, so we can make it right. Track the status of your order online here. Paying by cheque or pro-forma? You’ll receive an email confirmation, and your order will be dispatched once payment has been received.https://www.barriersdirect.co.uk/track-my-order

Yes, our installation team can uninstall redundant fittings and in some instances decommission electrical equipment too. Dependent on the job we may also be able to dispose of old fittings on your behalf. Additional fees may apply for this service, please discuss with us at the time of ordering, as this cannot be arranged on the day. Our installers will also bring with them any tools or equipment required to carry out the installation and dispose of any waste material created as a result of their work, and will assist with the reinstatement of surfaces after removal and installation. Interested in installation? Visit https://www.barriersdirect.co.uk/info/installation

In some situations it’s easier for installers to bring your products with them on the day. Depending on the product, it is sometimes possible for the installer to bring the item(s) with them on the day of installation rather than arranging a separate delivery. If this is essential, for instance if no one is available onsite to sign for deliveries or if you have nowhere safe to store items, please discuss your needs with us at time of booking. We are also happy to accommodate timed delivery services if deliveries can only be accepted within specific timeframes or certain days, although additional charges may apply for out of standard hours service.

Site visits made by the installation team prior to fitting may be arranged depending on the product. In some instances, there is an additional cost for this service. Please chat to our installation team who would be happy to advice, visit https://www.barriersdirect.co.uk/info/installation

If you're unsure whether this is the right product for you and your needs, our team can help. We regularly support installations across car parks, warehouses, schools, industrial sites and public spaces. Contact us with your requirements and we'll help confirm suitability before you order: https://www.barriersdirect.co.uk/contact/

You will find a copy in your Order Confirmation email, and a PDF invoice copy attached. The email will have come from info@barriersdirect.info (we recommend searching for this email address in your inbox to locate it).

Alternatively, log in to My Account and visit the My Orders page to view and download a replacement PDF copy of your invoice.

We are pleased to accept the following payment methods:

• Debit/credit card (including American Express)
• BACs
• Cheque
• Paypal
• Apple Pay
• Google Pay
• Company Credit
• Instant Credit (for Public Sector / Government funded organisations only)

We offer a standard delivery service free of charge within Great Britain on most of our products. We aim to get most items to you between 3 and 5 working days, unless otherwise stipulated. Please note, all delivery dates are estimated; we strongly recommend that you do not book tradesmen or projects in until goods have been received on site and checked.

Delivery usually takes place any time between 09:00 and 17:00 on the date of delivery - please ensure someone is in to take safe receipt of your order.

Express Delivery

We offer an express delivery service on certain products - see individual product details for more information. This service may also apply to other products, on request. For more information please call our sales team on 01279 704077. Please note: all express delivery orders must be placed before 12pm the day before to ensure a timely delivery.

*On occasion, certain products may require a separate delivery charge, for example if they are particularly heavy or require additional lifting equipment. This delivery cost, if applicable, will be agreed with you before completion of the order and dispatch.

Don't forget you can also Track My Order here.