Contacts
Do you have a shop I can visit? [show answer] [hide answer]
No, our products come from various parts of the UK and are delivered straight to you. We endeavour to give you as much information as possible on the web site to make choosing as easy as possible.
Contact customer service [show answer] [hide answer]
By emailing support@barriersdirect.co.uk or by using our
service.How do I contact your accounts department? [show answer] [hide answer]
By emailing accounts@barriersdirect.co.uk
How do I contact your Live Chat service? [show answer] [hide answer]
Access it via the tab on the right hand side of our website, or you can use our
service now.When is your Live Chat service available? [show answer] [hide answer]
A
agent will be available between 9.00 am and 5.00 pm, Monday to Friday, UK time, excluding Bank Holidays. At any other time messages can be left on and a response will be given the next working day.I have a query about credit accounts [show answer] [hide answer]
Please contact accounts@barriersdirect.co.uk
Is your live chat system an actual person? [show answer] [hide answer]
Yes during working hours we always have one of our experienced members of staff on hand to answer your questions about our products and services. At any other time messages can be left on
and a response will be given the next working day.How do I return an item, or request a refund? [show answer] [hide answer]
Please call us as soon as possible or within 14 calendar days after the day of delivery on 0800 0288010 or email support@barriersdirect.co.uk. Please also read our Returns and Refunds Policy.
How can I request a Quotation or request that you submit a Tender? [show answer] [hide answer]
Either press the "create a quote" button that appears on the drop down screen after adding an item to the basket; or, once you have proceeded to the view basket page, you can press the "create a quote" button found at the bottom of this page. Fill in your details and we will automatically email you your quotation.
Alternatively, please contact quotes@barriersdirect.co.uk with any quotation or tender enquiries.
How do I place an order offline / not using the website? [show answer] [hide answer]
Please use the following contact details: Phone: 0800 0288010 Fax: 0843 216 1763 Email: orders@barriersdirect.co.uk