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Help Centre

Product Enquiry

Can you send me a brochure of the products you sell?

No, we do not produce a brochure. We are a paperless company, and therefore are able to pass on these cost savings by offering our great prices to you the customer.

My product requires keys; can I get extra copies of keys?

In many cases yes, you will need to take a note of the number on the key and contact us by email support@barriersdirect.co.uk or by telephone 01279 933019. Some of the keys can be copied by a local locksmith.

I would like all my products to be keyed alike, is this possible?

In many cases yes, when this is available it will be an option for you to choose on the individual product page. If you need any help please contact us by email support@barriersdirect.co.uk or by telephone 01279 933019. Some of the keys can be copied by a local locksmith.

What warranty will I receive with my order?

1 year as standard, however some products offer extended warranties up to 10 years.

Do you offer installation / fitting service?

Although we do not directly offer installation on our products, we do have a couple of installers that we recommend.

North of England and Midlands:

Ian Randle Tel 07753 857089

South of England:

John Manning Tel 07788 461080

When you have chosen which item you would like, give them a call with a description of what kind of surface you are installing into and they will gladly give you a price. Please treat them with care as it has taken a long time to find these great installers!

PLEASE NOTE: for installation of Automatic Arm Barriers and Commercial Gates please contact our specialist team at the time of ordering on 01827 870257.

Where can I get advice on fitting and installation of my product?

Firstly, please look at the product page for the item(s) that you have ordered. There may be the information you need within the product info, installation or technical info tabs. If you cannot find what you need there please contact us by email support@barriersdirect.co.uk or by telephone 01279 933019.

I need help with the installation of products I've ordered

Please look at the product page for the items that you have ordered, there may be the information you need within the product info, installation or technical info tabs. If you cannot find what you need there please contact us by email support@barriersdirect.co.uk or by telephone 01279 933019.

How much does installation cost?

Installation prices vary from £120 per bollard (single post installation with ideal ground conditions) to £550 (full day rate to install 5+ bollards) minus the deposit fee + VAT. This amount will vary depending on ground conditions assessed by our engineers on site. The location of your installation may also affect the price.

How do I get a bulk discount of up to 30%?

At Barriers Direct we provide discounts for those wanting to buy multiples of the same products. Please ensure you check the details on each product you would like to purchase. It is clearly displayed on the right hand panel on that product’s page. Bulk discounts can be up to 30% off the standard price. However please remember bulk discounts can not be used alongside any other discounted offer from Barriers Direct. For larger quantities than those stipulated please contact Specialist Sales at sales@barriersdirect.info.

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