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Help Centre

Product Enquiry

Can you send me a brochure of the products you sell?

Barriers Direct is proud to be a paperless company - keeping our overheads down ensures cost savings can be passed onto our customers through great, competitive pricing. This means unfortunately we are unable to offer product brochures.

Our sales team can guide you through your decision making process and help answer any questions you might have. Get in touch with us today to see how we can help you.

My product requires keys; can I order extra copies?

In most cases we are able to arrange extra copies of keys. Alternatively, some keys can be copied for convenience via your local locksmith.

To arrange additional sets of keys via our team, please contact us via email at [email protected] or by telephone 01279 933019 to arrange copies, quoting your order number.

Can my products be keyed alike?

If this option is available, you will be able to select it on the individual product page when you are ready to place your order. Alternatively, many keys are suitable for copying by your local locksmith for convenience.

If you need any help please do contact us by email at [email protected] or by telephone 01279 933019.

What warranty will I receive with my order?

Barriers Direct is able to offer a free manufacturers’ 1 year warranty as standard on all products sold, whereas some products offer extended warranties of up to 10 years. We also match this warranty to cover all installation services offered.

This warranty guarantees that all products are free from material defects in design, material and workmanship, are of satisfactory quality and fit for any purpose held out by us, or your money back provided you inform us during the warranty period that a product does not meet the standard.

If your product fails its warranty

We will liaise with you regarding the collection of the item and on satisfactory inspection will repair, replace the defective products, or refund the price of the defective products in full.

See ‘Warranties and Manufacturer’s Guarantees’ for further information in our Warranty Terms & Conditions.

Do you offer an installation / fitting service?

We are pleased to offer a high quality, nationwide fitting and installation service on many of our products. Our core installation service covers (but is not limited to) the following:

Automatic products
Driveway Gates
Garden Gates and Side Gates
Automatic Gates
Parking Posts

Check out our Installation page for more information, or get in touch with the team today: [email protected].

Where can I get advice on fitting and installation of my product?

The item’s product page should have information about fitting and install.

For further help and advice please get in touch with our installation team who would be happy to help you on 01256 597 778 or [email protected].

Don’t forget we can also carry out installation work for you! See our Installation page for more information.

How much does installation cost?

Installation prices will vary depending on a number of factors, including the quantity of items being installed, the ground conditions, and whether redundant fittings will need removing prior to the install. The location of your installation may also affect the price.

If you are interested in obtaining a quote, please get in touch with our installation team who will be happy to run through your requirements:

Phone number: 01256 597 778
Email address: [email protected]

Looking for information on bollard installations?
Please visit our Bollard Installation Price Guide blog article which contains useful information.

How do I get a bulk discount?

At Barriers Direct we provide discounts when you buy certain quantities of the same products - please see the product pages for more information.

Bulk discounts can be up to 30% off the standard price and cannot be used in conjunction with any other offers from Barriers Direct. For larger quantities than those stipulated please contact our Specialist Sales team at [email protected] .

I need a copy of the product manual or installation guide - where can I get hold of this?

We have a number of product manuals and installation guides available on the page of the product you are interested in. If you cannot find the information you’re looking for, please don’t hesitate to get in contact with our team: [email protected].

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