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Terms & Conditions

These Conditions set out the basis on which you can visit and use our website, and place orders with us. Please read them carefully as they contain important information.

Barriers Direct is a trading name of J9 Limited a company registered in England and Wales (Company registration number 03452292). The registered office for J9 Limited is Ash Grove, Cobbs Fenn, Sible Hedingham, Halstead, Essex, C09 3RX. Our main trading address is at Ash Grove, Cobbs Fenn, Sible Hedingham, Essex CO9 3RX. Our VAT number is 700 3464 81.

J9 Limited owns and operates this web site, and when ordering this is the company with whom you make a contract.

If you want to ask us anything about these conditions, or have any comments or complaints on or about this web site please contact us at Ash Grove, Cobbs Fenn, Sible Hedingham, Essex CO9 3RX or by e-mail on support@barriersdirect.co.uk.

In these conditions references to “we”, “us” and “our” shall be references to J9 Limited.

We may change these conditions from time to time without notice to you and any changes will apply to subsequent orders received.

 

1. Product Description & Pricing

1.1

We take every care in the preparation of the content of this web site, in particular to ensure that prices quoted are correct at time of publishing, and all products have been fairly described. However, please note the following: 

1.1.1

Colour and appearance on the web site will vary according to the resolution and the screen type of your computer. Therefore, we cannot guarantee that the appearance or colours of the products shown on the site exactly reproduce the appearance or colours of the products themselves. 

1.1.2

The weights, dimensions and capacities given are approximate only; please note photographs may be representative of the available product options. 

1.1.3

Where products are to be placed in a coastal location, clients should be aware they may need to ask about upgrading to marine quality finish, as all products are offered in standard quality.

1.1.4

Packaging may vary from that shown.

 

2. Payment

Forms of Payment Accepted


We will charge your credit card account immediately upon receipt of your order.. We accept Visa Credit, Master Card, Visa Debit Maestro, JCB and GPC, By providing us with credit or debit card details to pay for an order, you are confirming that the card you are using is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

Pro formas may be paid for over the phone by credit or debit card – 0800 0288010 or by BACS transfer (please see your pro forma invoice or quote for details) or cheque payable to Barriers Direct and sent directly to Barriers Direct, Accounts, 18 New Horizon Business Centre, Barrows Road, Harlow, Essex, CM19 5FN.

Credit Accounts

Credit accounts can only be opened at our discretion and are subject to satisfactory references. We reserve the right to limit the amount of credit allowed for a Credit account; and to suspend credit facilities without explanation. We may obtain, retain, and provide to third parties, references as regards your financial standing. Any change in the constitution of your organisation must be notified to our accounts department in writing prior to it occurring, in order that credit facilities to the reconstituted organisation may be put in place, subject always to our discretion and our confirmation in writing. Until new credit facilities are agreed, the existing entity and any new entity shall be jointly and severally liable for any debt due to us. Credit accounts are granted on the condition that payment is received  30 days from date of invoice. Should your account not be paid in accordance with the agreed terms, we reserve the right to suspend your credit facilities with us and revoke your credit account if necessary.

We understand and will exercise our statutory rights to claim interest and compensation for debt recovery under the late payment legislation if payment is made outside these terms.

 

We will supply you with a Credit account code that will be unique to your Credit account and should always be used when ordering from us. It may be changed at your request and a new version emailed to the email address associated with the Credit account. You may share the code with others within your business who need to make a purchase with us, at your discretion. Responsibility for use and distribution of this code rests with you; We cannot be held responsible for misuse or unauthorised orders using the code.

 

3. Accepting Your Order

3.1

We carry out checks and authorisation procedures on cards and cheques before your offer to buy from us is accepted. We reserve the right to reject any order placed with us, depending on the results of the checks and procedures that we carry out.

3.2

After placing an order, you will receive a link to your invoice, in an e-mail from us acknowledging that we have received your order. This will be sent only to the e-mail address(es) you have supplied to us. Goods will be dispatched separately to invoice. Please keep all paper work that we send you in case of query. We keep electronic copies of all orders made.

 3.3

Please note receipt of our email acknowledging that we have received your order, does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched. The contract between us (Contract) will only be formed when we send you the confirmation of your order being processed email.

3.4

The Contract will relate only to those Products the dispatch of which we have confirmed in the order acknowledgment and invoice.

 3.5

If we reject your order but have taken payment from you, we will refund the payment taken within 3 working days of our notice of rejection. 

 

4. Consumer Rights

4.1

If you are contracting as a consumer, you may cancel a Contract at any time within 14 calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8).

4.2

To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately and in any event within 14 calendar days of cancelling the Contract, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Refunds and returns.


5. Availability & Delivery

Delivery times are approximate and are given as a guide. We will always do our best to fullfill your order within these guide times, but please note that large quantities and any orders that have added to them additional finishes e.g. RAL coatings may take significantly longer.  If no delivery date is specified, then within 30 days of the date of the invoice/confirmation email, unless there are exceptional circumstances. 

Please also refer to our Delivery information page, that forms part of our Terms and Conditions.

 

We will at our option replace free of charge any goods missing from a delivery of goods provided you tell us the items missing within 48 hours of delivery.

If we organise an express delivery at your request that is not already included in the product price, we will charge an administration fee of £5.00 excluding VAT in addition to the cost of the express delivery.

If an extended period for delivery has not been stipulated by us in the order confirmation and you have not received the ordered goods within five working days of receipt of the email confirming dispatch of the specified goods (Confirmation), you must inform us in writing by no later than 5pm on the sixth working day after the day of receipt of the Confirmation (Longstop Date).

In the event that we receive notification that a proof of delivery has been signed by a third party after the Longstop Date, but it is alleged that no goods have been received we shall not be liable to refund or replace the ordered goods unless expressly agreed by us in writing.

5.1 We shall have no Liability to you for any:-

5.1.1 consequential and/or indirect losses;

5.1.2 loss of profits and/or damage to goodwill;

5.1.3 special damages, economic and/or other similar losses;

5.1.4 exemplary, additional, aggravated and/or punitive damages; and/or

5.1.5 business interruption, loss of business, contracts, opportunity and/or production

 

6. Risk & Title

6.1

The Products will be at your risk from the time of delivery.

 6.2

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges where applicable.

 

7. Price & Payment

7.1

The price of any products will be as quoted on our site from time to time, except in cases of obvious error.

 7.2

These prices include VAT and standard delivery to an address in the UK. Full Delivery Information.

7.3

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice/email confirmation. If the rate of VAT changes between the date of the order and the date of delivery, we will adjust the VAT you pay unless you have already paid for the products in full before the change in VAT takes effect.

 7.4

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. Where a Product's correct price is less than our stated price; we will charge the lower amount when dispatching the Product to you. Where a Product’s correct price is more than our stated price, we will either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

 

8. Returns and Refunds

 This is to be read in conjunction with our Returns and Refunds Policy .

 8.1

When you return a Product to us:

(a) because you have cancelled the Contract between us within the 14 calendar day cooling-off period, if contracting as a consumer (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you have notified us in accordance with paragraph 19 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

 8.2

We will always refund any money received from you using the same method originally used by you to pay for your purchase.

 8.3

Save in case where you are dealing as a consumer, refunds will not include any delivery charges incurred when your order was first sent to you or when you returned it. If we arrange collection, then the costs of collection will be treated as your costs of return and will be deducted from the price you first paid when calculating the refund you are due. if we organise collection on your behalf we will also charge a £5 excluding VAT administration fee.  A manufacturing fee of 100% of the contract value will be charged in the event a made to order, built to order or customised product has been chosen, for example a non standard colour has been chosen, save in case of where goods are defective. Please note products made to customer’s specific requirements can not be returned. Where you are dealing as a business, we reserve the right to charge a restocking fee of 25% of the contract value if you cancel the goods, after they have been dispatched. In such cases if you order alternative goods at the same time  as cancellation, we will waive the restocking fee and charge a £15 plus VAT administration fee.

 8.4

Please note if you wish to cancel and the goods haven't already been dispatched there will only be a £15  ex VAT administration fee payable. If you are cancelling to re-order a different product this will not apply. However if you have ordered a made to order, built to order or customised product, and if the item has started it's manufacture or customisation you will be charged a manufacturing fee of up to 100% of the contract value.

For consumers the administration fee will not apply and your statutory rights are not affected. Goods are manufactured all over the UK, it is important to return them to the correct address(es). Please contact the sales team on 0800 0288010 for correct address(es).

Please note that any goods sent to the registered office address will be returned to sender.

A Returns Form can be download here. This is to be used with reference to our Returns and Refunds Policy .


 

 

9. Warranties and Manufacturers' Guarantees

Manufacturers' guarantees apply in addition to our cancellation and returns policy. Please contact us and we will liaise with the manufacturers on your behalf. This does not apply to goods taken abroad, although we will do our best to help.

9.1

For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in number of the clause below.

9.2

The warranty in 9.1 does not apply to any defect in the Products arising from:

9.2.1

fair wear and tear

9.2.2

willful damage, abnormal storage or working conditions, accident by you or by any third party;

9.2.3

if you fail to operate or use the Products in accordance with the user instructions;

9.2.4

any alteration or repair by you or by a third party who is not one of our authorised repairers; or any specification provided by you.

9.3

If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards offic

 

 

10. Copyright, Trademarks & Right to Use

10.1

All rights, including copyright and database right, in this web site and its content, are owned by or licensed to J9 Limited. Any use of this web site, its contents, or underlying source code and software – including copying or storing it or them in whole or part - other than for your own personal, non-commercial use is prohibited without the permission of J9 Limited. You may not modify, distribute or re-post anything on this web site for any purpose.

10.2

We reserve the right to use for our own purposes any material submitted to the web site, including text and images, either on the web site or in any other form, including for publicity purposes. We reserve the right to monitor submissions to the site and to edit or reject any submissions.

 

11. Our Liability

11.1

We warrant to you that any product purchased from us through our site is of satisfactory quality, and reasonably fit for all the purposes for which products of the kind are commonly supplied.

11.2

Our liability for losses you suffer as a result of us breaking this agreement, including deliberate breaches, is strictly limited to the purchase price of the product you purchased.

11.3

We are not responsible for indirect losses that result from our failure to comply with these terms that fall into the following categories:

(a) loss of income or revenue

(b) loss of business

(c) loss of profits or contracts

(d) loss of anticipated savings

(e) loss of data

, or

(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise;

provided that this clause 11.3 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 11.1 or clause 11.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause

11.4

We make every effort to ensure that this web site is free from viruses or defects. However, we cannot guarantee that your use of this web site or any web sites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the web site and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this web site.

11.5

We have placed links on this web site to other web sites we think you may want to visit. We do not vet these web sites and do not have any control over their contents. We cannot accept any liability in respect of the use of these web sites.

11.6

Unless otherwise specified, the materials on the web site are directed solely at those who access this web site from the UK. We make no representation that any products or services referred to in the materials on this web site are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local law if and to the extent local laws are applicable.

11.7

If you choose to appoint an installer recommended on the website, any contract is strictly between you and the installer. Barriers Direct does not take any responsibility.

11.8

This clause 11 does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;

(c) Under section 2(3) of the Consumer Protection Act 1987;

(c) For fraud or fraudulent misrepresentation;

(d) For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or

(e) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

12. Other Legal Notices

There may be legal notices on other areas of this web site which relate to your use of this web site, all of which will, together with these terms and conditions govern your use of this web site.

 

13. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

14. Notices

All notices given by you to us must be given to J9 Limited at Ash Grove, Cobbs Fenn, Sible Hedingham, Essex CO9 3RX. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

15. Transfer of Rights & Obligations

15.1

The contract between you and us is binding on you and us and on our respective successors and assigns.

15.2

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3 

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

 

16 . Events Outside Our Control

16.1

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.

16.3

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

 

17. Waiver

17.1

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2

A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

 

18. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

19. Entire Agreement

19.1

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

19.3

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

19.4

Nothing in this clause limits or excludes liability for fraud.


20. Our Right To Vary These Terms & Conditions

20.1

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

20.2

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the invoice/email confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

 

21. Law & Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales


Our Cookie Policy

The Barriers Direct web site uses a number of cookies to enhance the user experience for visitors:

  • session cookies: temporary cookies that are essential for web site operation, and remain until you leave our web site or close the browser. We use these cookies to determine whether users are logged into their Barriers account, to provide recently viewed products and to display the contents of your shopping basket.
  • third party cookies: from external analytics and other applications. These cookies have varying lifetimes and they help:
  • enable customers to use our 'live chat' facility
  • us compile anonymous statistics on visitor numbers and activity; that in turn allow us to understand how visitors are using the Barriers Direct web site, and how we may improve it and its content. None of these third party cookies allow us to identify visitors personally.

You can choose to accept or decline the use of cookies on web sites by modifying the appropriate settings - see a useful guide on how to do this here. Should cookies be disabled you may not be able to use all the interactive features on the Barriers Direct web site.

We are currently operating an ‘implied consent’ policy which means that you are deemed to consent to our use of cookies when you place an order with us. Please read through our policy as it contains important information. 

Barriers Direct is a trading name of J9 Limited a company registered in England and Wales (Company registration number 03452292). The registered office for J9 Limited is Ash Grove, Cobbs Fenn, Sible Hedingham, Halstead, Essex, CO9 3RX. Our main trading address is at Ash Grove, Cobbs Fenn, Sible Hedingham, Essex CO9 3RX. Our VAT number is 700 3464 81.

J9 Limited owns and operates this site and when ordering this is the company with whom you make a contract.

If you want to ask us anything about these Conditions or have any comments or complaints on or about this web site please contact us at Ash Grove, Cobbs Fenn, Sible Hedingham, Essex CO9 3RX or by e-mail on support@barriersdirect.co.uk.

In these Conditions references to “we”, “us” and “our” shall be references to J9 Limited.

We may change these Conditions from time to time without notice to you and any changes will apply to subsequent orders received. 

 

Promotional Discount Schemes

From time to time, Barriers Direct will offer a discount on products for which a code will be provided, please enter the promotional code when requested. This cannot be used in conjunction with any other Barriers Direct promotion and cannot be applied retrospectively. We reserve the right to withdraw the promotion at any time.

Black Friday Week Promotion:- The offers in this promotion  are for orders received from customers in the UK for delivery to a  UK postcode. The Products in the offer will be highlighted by a special stamp on the product image on the relevant category pages and product pages. Those products not in the offer will not have a stamp. Some products will be discounted after they have been placed in the basket, others will already have been discounted by at least 3%. from their previous price for a single item. If  the discount has already been applied, it will be indicated on the top right corner of the product page. If details of the previous price are required, please email support@barriersdirect.co.uk for details. Black Friday Week offers can not be used with any other offers or discounts.

 

 

 

 

As a thank you for being our loyal customer, we’re giving you...email promotion

The discount cannot be used to discount any quantity discounts.

By taking advantage  of this offer, you accept and agree to the above terms and conditions

How To Buy

There are six ways to pay for your goods either direct on-line or over the phone.

1. Credit/Debit Card

Live on our secure on-line service, or ring us on 0800 0288010. You can pay using any of these cards:-

New Graphic of correct cards needed here

2. Cheques

Press the Cheque button on the payments page during checkout (or ask the Sales Team over the phone on 0800 0288010) and simply follow the instructions. Cheques (including VAT) should be made payable to Barriers Direct and sent to Barriers Direct, Accounts, 18 New Horizon Business Centre, Barrows Road, Harlow, Essex, CM19 5FN.

3. BACS Transfer from your bank

Press the BACS button on the payments page during checkout  (or ask the Sales Team over the phone on 0800 0288010) and simply follow the instructions, then arrange a BACS transfer, quoting reference number (please ensure you include the VAT), straight from your account. Our bank details are given in full on your Pro forma Invoice. What could be simpler!

4. PayPal

Simply place an order as normal and press the Paypal button on the payments page during checkout follow the instructions and pay through your own PayPal account. It's so easy and safe!

5. By Credit Account

Apply for a credit account , on approval you or your organisation can simply place an order as normal and follow the instructions after pressing the Company Credit account button on the payment method page during checkout to be able to pay through your own Credit account. It's so easy and safe! 

Credit accounts are granted on the condition that payment is received  30 days from date of invoice. Should your account not be paid in accordance with the agreed terms, we reserve the right to suspend your credit facilities with us and revoke your credit account if necessary.

We understand and will exercise our statutory rights to claim interest and compensation for debt recovery under the late payment legislation if payment is made outside these terms.

   

6. By Instant Credit Account for NHS, Local Authorities and Schools

Barriers Direct will grant 30 day instant credit to any NHS facility, government controlled school or local authority. 

These instant Credit accounts are granted on the condition that payment is received  30 days from date of invoice. Should your account not be paid in accordance with the agreed terms, we reserve the right to suspend your credit facilities with us and revoke your credit account if necessary.

We understand and will exercise our statutory rights to claim interest and compensation for debt recovery under the late payment legislation if payment is made outside these terms.

Any bona fide NHS organisation, government controlled school or local authority can take advantage of an instant credit account. There is no minimum order value to open an account. To take advantage of this instant credit account simply press the “Instant Credit Local authorities and Schools” button on the payments page during checkout and follow the instructions, the system will verify the order. It’s as simple as that!

If you need any help loading us on to your purchasing system please don’t hesitate to call our accounts team on 01279 775942 or email them at accounts@barriersdirect.co.uk

 7. IBAN. For those of you wishing to pay from outside of the United Kingdom, please use these details:

Bank ac. 03793958
sort code 20-19-95

IBAN GB37 BARC 2019 9503 7939 58

SWIFTBIC BARCGB22